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Store Policies
PLEASE NOTE: Temporarily BalsaTron does NO ACCEPT ORDERS FROM EDUCATIONAL INSTITUTIONS.
Ordering Online with us is safe and secure! We comply with PCI-DSS Security Standards.
We employ a method of interaction with our visitors that does NOT save or compromise credit card information. Our online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Money Order or a Personal Check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to us.
PCI-DSS Compliance Explained
The PCI-DSS, a set of comprehensive requirements for enhancing payment account data security and was developed by the founding payment brands of the PCI Security Standards Council, including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. Inc. International, to help facilitate the broad adoption of consistent data security measures on a global basis.
Order Processing & Back Orders
Orders are processed within 4-6 business days and shipped via ground delivery. If an item is out of stock, a notification email will be sent. At which point you may cancel or ask to put the item on back order. We will ship the item when it’s in stock without any further shipping charges.
Faxing your Order
Fax your order to (855)9-123123
Ordering By Mail
Mail your orders to:
Bayside, NY 11360 |
Standard Shipping Rates
Shipping charges are calculated on a per-order basis.
Canadian and International Customers will be contacted for additional shipping charges.
** Excludes items which are considered oversize or overweight, Indicated as Excludes Free Shipping, Racing Tracks, Carving Blocks, Basswood Sheets and Planks are subject to additional shipping charges.
If you need your order sooner, Contact us, we can expedite your shipment for an additional charge .
Prices
Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
PLYWOOD POLICY
Every Plywood we sell is carefully inspected, but THIN PLYWOOD has the TENDENCY to WARP
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods contact us within seven days of your receipt of the goods.
Complaints
If we should receive a complaint about any part of our service, by phone, e-mail or letter, we will reply within 5 business days.
