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Store Policies

Ordering Online with us is safe and secure! We comply with PCI-DSS Security Standards. 

We employ a method of interaction with our visitors that does NOT save or compromise credit card information. Our online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Money Order or a Personal Check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to us.

PCI-DSS Compliance Explained

The PCI-DSS, a set of comprehensive requirements for enhancing payment account data security and was developed by the founding payment brands of the PCI Security Standards Council, including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. Inc. International, to help facilitate the broad adoption of consistent data security measures on a global basis. 

Order Processing & Back Orders

Orders are processed within 3-5 business days and shipped via ground delivery. If an item is out of stock, a notification email will be sent. At which point you may cancel or ask to put the item on back order.  We will ship the item when itís in stock without any further shipping charges.

Faxing your Order
Fax your order to (855)9-123123

Ordering By Mail
Mail your orders to:


BalsaTron, Inc.
213-37 39th Avenue, #210
Bayside, NY 11361

School Orders
We accept school purchase orders (Hard Copy Required) on Open Account. Our terms are Net 30 days.

Standard Shipping Rates

Shipping charges are calculated on a per-order basis.

Shipping is FREE for orders over $ 89.00** within continental U.S. and for order below, $ 12.95 flat rate shipping charges apply.

Canadian Customers will be contacted for additional shipping charges.

** Excludes few items which are considered oversize or overweight, Racing Tracks, Large Carving Blocks, additional shipping charges would be displayed in the product detail page.

If you need your order sooner, Contact us, we can expedite your shipment for an additional charge .

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, we will reply within 5 business days.


Kryptronic Internet Software Solutions